Questions About Delivery

  • Can I collect my order?

    At Bloomable, we don’t offer order collection as we do not have a physical store, and our network partners operate independently. This means we are unable to arrange direct collections. Instead, we focus on making delivery as smooth and convenient as possible, bringing your order straight to your...
  • Can I deliver to a company address?

    Yes, you can have your order delivered to a company address. This option is especially handy for workplace deliveries or corporate gifts. When placing your order, please provide the full company name and address, along with any important details during checkout to ensure smooth delivery. This in...
  • Can I deliver to a hospital?

    Yes, we can deliver to most hospitals, but there are a few important things to keep in mind to help make sure your gift arrives safely: We’re not able to deliver to ICU wards, so it’s a good idea to double-check where your recipient is before placing your order. Please include all the necessary ...
  • Can I deliver to a PO Box?

    Unfortunately, we’re not able to deliver to PO Box addresses. All Bloomable orders need a valid street address so our delivery partners can complete the delivery successfully. If you’re unsure of the recipient’s physical address, we recommend double-checking before placing your order. We underst...
  • Can I deliver to Eswatini or Lesotho?

    At the moment, we do not offer delivery to Eswatini or Lesotho. Our delivery network currently covers addresses within South Africa only. We understand how meaningful cross-border gifting can be, and while we hope to expand in the future, we are not able to fulfil orders outside of South Africa ...
  • Can I track my order?

    We do not offer live tracking at the moment. However, you will receive an email confirmation once your order has been successfully delivered. All orders are delivered between 9am and 5pm on the selected delivery date. Because our florist and gifting partners handle deliveries independently, we a...
  • Do you deliver internationally?

    Right now, we deliver only within South Africa. We know how special it is to send gifts across borders, and while we don’t offer international delivery yet, we’re always exploring ways to expand our reach. If this changes in the future, you’ll be the first to know.
  • How much does delivery cost?

    Our standard nationwide delivery fee is R59.95. For multiple bespoke gift boxes sent to the same address, or for deliveries to outlying, remote, or high-risk areas, the delivery fee may be adjusted accordingly. If this applies to your order, our Customer Care Team will inform you directly to avo...
  • I got a delivery confirmation email but have yet to receive my order.

    We’re so sorry to hear that. Sometimes things can get a little tricky on the road, especially when florists are handling deliveries and admin on the go. If you’ve received a delivery confirmation but haven’t seen your order yet, it may still be en route. We recommend waiting 10 to 15 minutes in c...
  • I have received flowers, but there was no name on the card. How can I find out who they are from?

    We know how curious it can make you feel when flowers arrive without a name. It’s one of the sweetest little mysteries. If you'd like to find out who sent them, you're welcome to email us at care@bloomable.co.za, and we’ll reach out to the sender on your behalf. That said, we take privacy seriou...
  • My delivery failed, what do I do?

    Please contact us right away so we can assist you
  • What happens if the recipient isn't in when delivery is attempted?

    Our Approach to Delivery Challenges In cases where the recipient is unavailable at the designated address, our delivery partners are well-equipped to handle such situations efficiently. We have established several options to ensure successful delivery, even in challenging circumstances: Neighbo...
  • When will my flowers be delivered?

    Fast and Efficient Delivery Services At Bloomable, we understand the importance of timely deliveries. That's why we offer a standard delivery time window between 9AM and 5PM. But that's not all - if you place your order before 1PM and select the 'Same-Day' option during checkout, we guarantee to...
  • When will my gift box be delivered?

    Shipping Information At Bloomable, we understand the importance of timely delivery when it comes to sending gifts to your loved ones. Our gift boxes are sent via courier, ensuring a secure and efficient delivery process. Shipping Timeframe The shipping timeframe for couriered orders within So...
  • When will my order be delivered?

    Courier Products When it comes to shipping our products within South Africa, we aim to provide a convenient and efficient service. Delivery times typically range from 2 to 4 business days, depending on the specific area of delivery. While we strive to deliver your order promptly, please note tha...
  • Where is my order?

    Order Dispatch and Delivery Notifications At Bloomable, we understand the importance of keeping our customers informed every step of the way. Once you place an order with us, rest assured that you will receive an email notification as soon as your order is dispatched from the florist's shop. P...
  • Will all my items arrive together?

    Our Commitment to Your Satisfaction At Bloomable, we strive to ensure that all your items arrive together whenever possible. We recognize that there are certain situations, such as large orders or items sourced from different locations (bespoke gift boxes), where it may be necessary to ship them...