Questions About Delivery

At Bloomable, we don’t offer order collection as we do not have a physical store, and our network partners operate independently. This means we are unable to arrange direct collections. Instead, we focus on making delivery as smooth and convenient as possible, bringing your order straight to your...

Can I deliver to a company address?

Yes, you can have your order delivered to a company address. This option is especially handy for workplace deliveries or corporate gifts. When placing your order, please provide the full company name and address, along with any important details during checkout to ensure smooth delivery. This in...

Can I deliver to a hospital?

Yes, we can deliver to most hospitals, but there are a few important things to keep in mind to help make sure your gift arrives safely: We’re not able to deliver to ICU wards, so it’s a good idea to double-check where your recipient is before placing your order. Please include all the necessary ...

Can I deliver to a PO Box?

Unfortunately, we’re not able to deliver to PO Box addresses. All Bloomable orders need a valid street address so our delivery partners can complete the delivery successfully. If you’re unsure of the recipient’s physical address, we recommend double-checking before placing your order. We underst...

Can I deliver to Eswatini or Lesotho?

At the moment, we do not offer delivery to Eswatini or Lesotho. Our delivery network currently covers addresses within South Africa only. We understand how meaningful cross-border gifting can be, and while we hope to expand in the future, we are not able to fulfil orders outside of South Africa ...

Can I track my order?

We do not offer live tracking at the moment. However, you will receive an email confirmation once your order has been successfully delivered. All orders are delivered between 9am and 5pm on the selected delivery date. Because our florist and gifting partners handle deliveries independently, we a...

Do you deliver internationally?

Right now, we deliver only within South Africa. We know how special it is to send gifts across borders, and while we don’t offer international delivery yet, we’re always exploring ways to expand our reach. If this changes in the future, you’ll be the first to know.

How much does delivery cost?

Our standard nationwide delivery fee is R59.95. For multiple bespoke gift boxes sent to the same address, or for deliveries to outlying, remote, or high-risk areas, the delivery fee may be adjusted accordingly. If this applies to your order, our Customer Care Team will inform you directly to avo...

I got a delivery confirmation email but have yet to receive my order.

We’re so sorry to hear that. Sometimes things can get a little tricky on the road, especially when florists are handling deliveries and admin on the go. If you’ve received a delivery confirmation but haven’t seen your order yet, it may still be en route. We recommend waiting 10 to 15 minutes in c...

I have received flowers, but there was no name on the card. How can I find out who they are from?

We know how curious it can make you feel when flowers arrive without a name. It’s one of the sweetest little mysteries. If you'd like to find out who sent them, you're welcome to email us at care@bloomable.co.za, and we’ll reach out to the sender on your behalf. That said, we take privacy seriou...

My delivery failed. What do I do?

We’re so sorry your delivery didn’t go as planned. These things can happen, but not to worry, we’re here to help. First, check your inbox (including your junk or spam folders) to see if we’ve already reached out. In many cases, our team will have sent you an email with some info or next steps to...

What happens if the recipient isn't in when delivery is attempted?

If the recipient isn’t available at the time of delivery, don’t worry, we’ve got a few ways to make sure your gift still gets to them safely. Our florists and delivery partners will often try to reach the recipient directly to make a new plan. This might include rescheduling the delivery or send...

When will my flowers be delivered?

Flower deliveries take place between 9 am and 5 pm on your selected delivery date. If you place your order before 1 pm and select same-day delivery at checkout, your flowers will be delivered by 5 pm the same day. We don’t offer exact delivery times, and while you’re welcome to include a timing ...

When will my gift box be delivered?

Same-day gift box deliveries happen between 9 am and 5 pm on your selected delivery date. If you place your order before 1 pm and select same-day delivery at checkout, your gift will arrive by 5 pm that day, lovingly fulfilled by a local partner florist. For our bespoke gift boxes, which are car...

When will my order be delivered?

Flower Deliveries Our flower deliveries take place between 9 am and 5 pm on your chosen delivery date. If you place your order before 1 pm and select the same-day delivery option, your flowers will arrive by 5 pm that day. While we can’t provide exact delivery times, we work hard to make sure yo...

Where is my order?

We know waiting for your order can feel a bit like watching the clock, and we want to assure you that your gift is in safe hands. Because our florists and gift box partners deliver independently, we don’t offer live tracking at this time. This approach lets our local artisans focus on crafting an...

Will all my items arrive together?

We want your Bloomable experience to be as smooth and delightful as possible, which is why we carefully coordinate deliveries based on how your items are fulfilled. If your order includes same-day delivery items like flowers and same-day gift boxes, these are usually delivered together by the sa...