Questions About Delivery

• Can I collect my order?

  No Option for Order Collection One of the common queries we receive is whether customers can collect their orders directly. At Bloomable, we focus on streamlining the delivery process to offer maximum convenience to our customers. As such, we do not provide the option for order collection.

• Can I deliver to a company address?

  Ordering for Company Addresses One of the convenient features that Bloomable offers is the option to have orders delivered to a company address. This is particularly useful for individuals who prefer to have their purchases delivered directly to their workplace or for corporate gifting purposes....

• Can I deliver to a hospital?

  Delivery to Hospitals One of the unique services offered by Bloomable is the ability to deliver gifts to hospitals. However, it's important to note that there are certain restrictions in place. Gifts cannot be received in the ICU. Therefore, it is crucial for customers to double-check the ward t...

• Can I deliver to a PO Box?

  Why Physical Addresses Matter As stated in our delivery policy, we do not deliver to PO Box addresses. This is because physical addresses provide specific location details that are essential for our delivery partners to accurately locate and deliver packages. By requiring a valid street address ...

• Can I deliver to Eswatini or Lesotho?

  No Delivery to Eswatini and Lesotho It is important to note that Bloomable does not offer delivery services to Eswatini (formerly known as Swaziland) or Lesotho at this time. While Bloomable is committed to expanding its reach in the future, for now, our services are exclusively available within...

• Can I track my order?

  Order Dispatch and Delivery Notifications At Bloomable, we understand the importance of timely and efficient delivery when it comes to fresh flowers. That's why we ensure that our customers are kept informed every step of the way. Once you place an order with us, you can sit back and relax, know...

• Do you deliver internationally?

  Local Delivery Services At Bloomable, we understand the importance of timely and secure delivery services. While we strive to offer the best delivery experience to our customers, we currently do not provide international delivery services.

• How much does delivery cost?

  For same-day delivery across the country, our standard nationwide fee is R59.95. However, if you have multiple box orders being shipped to a single address, there is a possibility of an adjusted courier fee being applied.

• I got a delivery confirmation email but have yet to receive my order.

  You should receive a dispatch confirmation of your order before it is delivered. For flower deliveries, we request you to anticipate a delivery time frame of approximately 1 - 2 hours before your order is delivered. For gift box delivery, delivery can take 3 - 7 days via courier. If you receive...

• I have received flowers, but there was no name on the card. How can I find out who they are from?

  How to Uncover the Sender's Identity When you receive a floral gift from Bloomable and are curious about the sender, the process to unveil this mystery is simple. You can contact the Bloomable team at care@bloomable.co.za Respecting Sender Privacy At Bloomable, customer privacy is of utmost im...

• My delivery failed, what do I do?

  Please contact us right away so we can assist you

• What happens if the recipient isn't in when delivery is attempted?

  Our Approach to Delivery Challenges In cases where the recipient is unavailable at the designated address, our delivery partners are well-equipped to handle such situations efficiently. We have established several options to ensure successful delivery, even in challenging circumstances: Neighbo...

• When will my flowers be delivered?

  Fast and Efficient Delivery Services At Bloomable, we understand the importance of timely deliveries. That's why we offer a standard delivery time window between 9AM and 5PM. But that's not all - if you place your order before 1PM and select the 'Same-Day' option during checkout, we guarantee to...

• When will my gift box be delivered?

  Shipping Information At Bloomable, we understand the importance of timely delivery when it comes to sending gifts to your loved ones. Our gift boxes are sent via courier, ensuring a secure and efficient delivery process. Shipping Timeframe The shipping timeframe for couriered orders within So...

• When will my order be delivered?

  Courier Products When it comes to shipping our products within South Africa, we aim to provide a convenient and efficient service. Delivery times typically range from 2 to 4 business days, depending on the specific area of delivery. While we strive to deliver your order promptly, please note tha...

• Where is my order?

  Order Dispatch and Delivery Notifications At Bloomable, we understand the importance of keeping our customers informed every step of the way. Once you place an order with us, rest assured that you will receive an email notification as soon as your order is dispatched from the florist's shop. P...

• Will all my items arrive together?

  Our Commitment to Your Satisfaction At Bloomable, we strive to ensure that all your items arrive together whenever possible. We recognize that there are certain situations, such as large orders or items sourced from different locations (bespoke gift boxes), where it may be necessary to ship them...