Where is my order?

We know waiting for your order can feel a bit like watching the clock, and we want to assure you that your gift is in safe hands. Because our florists and gift box partners deliver independently, we don’t offer live tracking at this time. This approach lets our local artisans focus on crafting and delivering your flowers and gifts with care.

You will receive an email once your order has been delivered, usually between 9 am and 5 pm on your chosen delivery day. If your order hasn’t arrived by the expected time, please reach out to our Customer Care Team right away. We’re here to step in, coordinate with our partners, and make sure your gift gets to you as smoothly and quickly as possible. Your satisfaction is why we do what we do, and we’ll do our best to keep you informed every step of the way.