Our Approach to Delivery Challenges
In cases where the recipient is unavailable at the designated address, our delivery partners are well-equipped to handle such situations efficiently. We have established several options to ensure successful delivery, even in challenging circumstances:
Neighbouring Resident or Co-worker: Our delivery partners may leave the product with a neighbouring resident or a co-worker at the same location. This ensures that the package is safely received by someone trusted in the vicinity.
Calling Card with Instructions: If the recipient is not available, our delivery team may will be in contact with the recipient on how to arrange a suitable delivery time that fits their schedule.