What happens if the recipient isn't in when delivery is attempted?

If the recipient isn’t available at the time of delivery, don’t worry, we’ve got a few ways to make sure your gift still gets to them safely.

Our florists and delivery partners will often try to reach the recipient directly to make a new plan. This might include rescheduling the delivery or sending it to an alternative address if needed. In some cases, the order may be left with a trusted neighbour or co-worker at the same location, when it's safe to do so.

Our florists are pros at keeping arrangements fresh. If a redelivery is needed, they’ll store the flowers properly in a cool environment until the next attempt. Once we hear back from the florist, our Customer Care Team will keep you in the loop. And, if we need anything from your side to help move things along, we’ll let you know. We’ll always do our best to make sure your gift reaches its destination in perfect shape.

If you have any questions, feel free to contact our Customer Care Team at care@bloomable.co.za or via our contact page.