Cancelations, Returns and Refunds

• Can I cancel my order?

  Our floral arrangements and gifts are made to order, often very soon after your purchase is confirmed. Because each order is prepared individually by our partner florists, cancellations may not always be possible once the process has begun. If you would like to cancel your order, please contact ...

• Can I get a refund for my order?

  We understand that things can occasionally go wrong, and we’re here to help if they do. Because our floral arrangements and gifts are handmade to order, we assess refund requests on a case-by-case basis. If you are unhappy with your order, please contact our Customer Care Team as soon as possibl...

• Can I return my order?

  Due to the perishable nature of our products, including fresh flowers and consumable items such as snacks or treats in gift boxes, we are generally not able to accept returns. Once your order has been delivered, we are no longer able to guarantee its condition. That said, your satisfaction is ve...

• How long does it take for a refund to process?

  Once your refund has been approved, it is processed on our side without delay. Most refunds take up to 7 to 10 business days to reflect in your account, depending on your bank’s processing times. We’ll keep you updated once the refund has been actioned, and we’re always here if you need a hand w...

• I am not happy with the flowers that were delivered. How can I report this?

  If you’re unhappy with your order, please contact us as soon as possible by emailing care@bloomable.co.za. To help us assist you quickly, include: Your order number Clear photos of the flowers or items you received A brief description of what you’re unhappy with Due to the perishable nature of f...