Placing My Order

• Can I buy alcohol from Bloomable?

  Currently, we do not sell alcoholic products. That said, some of our gift boxes include non-alcoholic wines as a special touch. If you’ve found a same-day delivery gift that doesn’t include one, you can easily add a non-alcoholic wine from the “Add something extra” section in your cart at checkou...

• Can I edit my order?

  If you need to make changes to your Bloomable order, don’t worry. We’re here to help. Just email our Customer Care Team at care@bloomable.co.za as soon as possible with the exact details of what you'd like to update. Whether it’s a new delivery address, an updated card message, or adding somethin...

• Can I get an invoice for my order?

  Yes, you will automatically receive your invoice via email once your order has been dispatched. To ensure your invoice accurately reflects the correct information, please enter your full and accurate billing details at checkout. If you need to update anything afterwards (like adding a company nam...

• Can I get a quote?

  Yes, you can! If you'd like a quote, you're welcome to contact our friendly customer care team at care@bloomable.co.za. To help us get back to you quickly with an accurate quote, please include all the important details upfront, like the delivery address, recipient's details, preferred delivery ...

• Can I include a gift message?

  Yes, absolutely! Once you’ve selected a product and chosen to add it to your cart, you’ll see the option to include a personal card message. It’s the perfect way to add that extra thoughtful touch. If you’ve already placed your order and forgot to include one, no stress. Simply send us an email ...

• Can I pre-order for a future date?

  Absolutely! If you’d like to plan, Bloomable makes it easy to pre-order for a special date. Once you’ve selected your gift or bouquet, simply choose your preferred delivery date during checkout. We’ll take care of the rest. Whether you’re planning for a birthday, anniversary, or just want to tic...

• Can I select a specific delivery date and time?

  Yes, you can choose a specific delivery date when placing your order. Simply select your preferred date during checkout, and we’ll make sure your order is delivered that day. Whether it's a birthday, anniversary, or just-because gift, we know timing matters, and we’re here to help make the moment...

• Can I visit your store?

  Bloomable is an online marketplace, which means we don’t have a physical store you can visit. Instead, we connect you with talented local florists and gifting partners across South Africa, all through one easy-to-use website. You can browse and send beautiful gifts or flowers from the comfort of...

• Do You Really Deliver Nationwide?

  We’re proud to say that yes, we deliver nationwide. From bustling cities to small towns, we’ve built a wide-reaching network that covers the vast majority of South Africa. Whether it’s a flower arrangement from one of our trusted local florists or a beautifully curated gift box, we’ve got someth...

• How do I place my order?

  Placing your order with Bloomable is quick and easy, and we’re always here if you need a hand. Here’s how to do it: Select your gift and click "Order Now”. Add a personalised card message to make it extra special. Click “Continue to Cart" to head to your cart, then click "Next". Choose your pre...

• How do I use a discount or gift voucher code?

  Using your voucher code is super simple, just follow the steps below and enjoy a little extra love on us: Add your gift or flowers to your cart. Once you're ready, head to checkout. On the right-hand side of the screen, you’ll see a field labelled “Discount code or gift card.” Enter your code an...

• I didn't receive an order confirmation email. Did you receive my order?

  Sometimes confirmation emails take a few minutes to land in your inbox, and every now and then, they end up hiding in your spam or junk folder (tech gremlins, we know). If it’s been a little while and you’ve checked those folders with no luck, feel free to reach out to our customer care team at ...

• I want to order, but I don’t know the recipient’s address or contact number. Can you get it for me?

  We totally get that sometimes tracking down the right address or contact can be tricky. However, to make sure your gift arrives safely and on time, we need you to provide the full and accurate delivery details when placing your order. We know that reaching out to the recipient can spoil the surp...

• I want to send flowers and remain anonymous, is that possible?

  Yes, you absolutely can! If you'd prefer to keep your identity a mystery, simply leave your name out of the card message when placing your order. The recipient won’t receive any of your details unless you’ve explicitly included them. If they reach out asking who sent the gift, we’ll always conta...

• Same Day Delivery

  Need a last-minute gift? We’ve got you We offer same-day delivery flowers and a wide range of select same-day gift boxes when you place and pay for your order before 1 pm (Monday to Saturday). These orders are hand-delivered by our local florist partners and typically arrive between 9 am and 5 p...

• What If I Have A Special Request?

  We love going the extra mile. If you have a special request, whether it's a unique delivery note, a specific flower variety, or something thoughtful you'd like to include, we’d love to hear from you. Simply pop us an email at care@bloomable.co.za with your order number (if you have one) and the ...

• Why can't I add a gift box and flowers to my cart?

  We work with local florists who personally deliver your fresh flowers and same-day delivery gift boxes within your chosen area. This hands-on approach ensures your order arrives vibrant, expertly put together, and ready to brighten someone’s day. Our bespoke gift boxes, on the other hand, are ca...